If you would like an exchange of your purchased item, and the required size is available in stock, we will post out the exchange upon receipt of any incurring additional costs - these include p&p costs for return or differences in total outstanding. Please ensure all returns are sent in their original condition as; unworn, in the original box, intact with all tags & packaging - otherwise refunds maybe delayed. If an item has been received that is faulty or marked in any way we must be notified within 48 hours of receipt of the item so we can look into the matter. The item must be in the same condition as sent. If the item is to be returned - all the above conditions of our returns policy must be fulfilled. If the returned item has been used or been received beyond the 14 days return date w.